Terms & Conditions


These Terms of Use govern your use as a user of the website www.bluebadgeuk.org (the "Website") and your contractual relationship with the operating company ("we" or "us") which provides services through the Website. Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms of Use, please do not register for or use the Website. If you have any questions on the Terms of Use, please contact support@bluebadgeuk.org Your attention is also draw to our Privacy Policy which can be viewed by accessing the following link Privacy Policy and your Cancellation Rights at 5 below.

Important: Neither www.bluebadgeuk.org is not affiliated or associated with your local council, or any other official body or organisation. The assistance service we provide may be obtained from your local council at a lesser fee, or you can apply to your local council without a checking service.

1. Services available through the Website The Website helps you to apply for or renew a blue badge. We do not issue blue badges and cannot guarantee that your application will be accepted.

2. Amendments We may update these Terms of Use from time to time for legal or regulatory reasons or to allow the proper operation of the Website or provision of services. Any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on the Website. The changes will apply to the use of the Website after we have given notice. If you do not wish to accept the new Terms of Use you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms of Use.

3. Your use of the Website a) To register on the Website and to order Services you must be over [eighteen] years of age. b) If you are under [eighteen] years of age please ask your parent or guardian to register. c) You must ensure that the details provided by you on registration or at any time are correct and complete. d) You must inform us immediately of any changes to the information that you provided when registering by updating your personal details in order that we can communicate with you effectively.

4. Password and security a) When you register to use the Website you may be asked to create a password. In order to prevent fraud, you must keep this password confidential and must not disclose it or share it with anyone. If you know or suspect that someone else knows your password you should notify us by contacting support@bluebadgeuk.org immediately. b) If we have reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account.

5. Services and our obligations We will assist you to apply for parking permits or blue badges. We will process the forms and information, check them and deliver them to you in a form that you can to submit as your application to your local council, together with any applicable charge.

5. Exclusion and limitation of liability for Services a) We will not be liable to you for any refusal of your local council to accept your application except by reason of any errors and omissions attributable to us. b) We shall only be liable for any loss or damage suffered by you which is a reasonably foreseeable consequence of a breach by us of these Terms of Use. c) In the event that any loss or damage suffered by you relates to your business activities then we exclude all liability for any business loss and in particular we exclude all liability for loss of profits or other economic loss arising out of a breach of these Terms of Use. d) We do not exclude or limit liability for our negligence or negligent omission which causes you personal injury or results in death. e) Your statutory rights are unaffected by these Terms of Use.

6. Your right to cancel a) You have the right to cancel this Agreement at any time up to the end of seven working days after the day on which we have received and accepted your application, subject to the following provisions. b) IMPORTANT - You do not have the right to cancel the Agreement if our provision of our Services, begins with your agreement before the end of the seven working days cancellation period. By applying for the service you require on the Website you agree that your right to cancel is restricted and not applicable once we have commenced performance of the services you have requested, and you acknowledge that these services may be provided immediately or very shortly after you order them on the Website. A working day is any day other than weekends and bank or other public holidays. c) To exercise your right of cancellation, you must give written notice to us by email, at our email address support@bluebadgeuk.org.

7. Refund policy a) You will not be entitled to any refund of the money you have paid to us in accordance with these Terms of Use unless we have been unable to deliver the Services to you in which case we will refund you. b) In the event that a discretional cancellation is agreed by us and we have commenced the provision of the Services has been processed an administrative fee of £9.00 (inclusive of our bank fees) will be charged. c) Your statutory rights are unaffected by this term 7.

8. Proper use of the Website You may not use the Website for any of the following purposes: a) Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material or that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or code of practice; b) interfering with any other person's use or enjoyment of the Website; c) making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner. You will be responsible for our losses and costs resulting from your breach of this clause 8.

9. Intellectual Property The content of the Website is protected by copyright, trademarks, database right and other intellectual property rights.

10. Availability of the Website a) Although we aim to offer you the best website facility possible, we make no promise that the Website will meet your requirements. We cannot guarantee that its operation will be fault-free. b) Your access to the Website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services; we will attempt to restore the Website as soon as we reasonably can. 11. Our right to suspend or cancel your registration a) We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms of Use. b) You can cancel your registration at any time by informing us in writing at support@bluebadgeuk.org. If you do so, you must stop using the Website. c) The suspension or cancellation of your registration and your right to use the Website shall not affect either party's statutory rights or liabilities.

12. Third party websites and our liability As a convenience to customers, the Website may include links to other websites and material which is beyond its control. We are not responsible for content on any website outside the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct the inaccuracies as soon as we reasonably can.

13. Advertising and sponsorship The Website may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Website complies with relevant laws and codes including your cancellation rights for your purchases of goods and services. We will not be responsible to you for any error or inaccuracy in advertising and sponsorship material.

14. Applicable law These Terms of Use will be subject to the laws of England and Wales. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within the United Kingdom.

15. Miscellaneous a) You may not transfer any of your rights under these Terms of Use to any other person. We may transfer our rights under these Terms of Use to another business where we reasonably believe your rights will not be affected. b) If you breach these Terms of Use and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the Terms of Use. c) We shall not be responsible for any breach of these Terms of Use caused by circumstances beyond its reasonable control. d) The Website is owned and operated by the details of which are set out below. e) If you have any queries please contact us via this e-mail address: support@bluebadgeuk.org

Refund Policy


11. Termination and Cancellation

11.1 Either bluebadgeuk.org or you may terminate your Account. If bluebadgeuk.org terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.

11.2 If bluebadgeuk.org terminates your Account, any current or pending orders or payments on your Account will not be cancelled and provision of Services will commence.

11.3 bluebadgeuk.org reserves the right to cancel orders or payments without stating reasons, for any reason prior to processing payment or commencing Services provision.

11.4 Due to the nature of the Services that we provide, we will begin to provide the Service to you with immediate effect upon the completed submission of your application.

11.5 By making your order with us and completing the Application form you are therefore providing your authority to us to begin providing our service straight away which means that you will not have the right to cancel your contract with us once you have made your order.

11.6 You will not be entitled to any refund of the money you have paid to us in accordance with these conditions unless we have been unable to deliver the Service to you in which case we may refund all or part of the money paid in our absolute discretion.

11.7 This provision does not affect your other statutory rights as a consumer.

11.8 If an order or payment is cancelled for any reason prior to the commencement of our Services provision you will be refunded any monies paid in relation to those purchases. 11.8 For the avoidance of any doubt please read the following: The Consumer Protection (Distance Selling) Regulations 2000 state the following: Right to cancel 10.—(1) Subject to regulation 13, if within the cancellation period set out in regulations 11 and 12, the consumer gives a notice of cancellation to the supplier, or any other person previously notified by the supplier to the consumer as a person to whom notice of cancellation may be given, the notice of cancellation shall operate to cancel the contract. (2) Except as otherwise provided by these Regulations, the effect of a notice of cancellation is that the contract shall be treated as if it had not been made. (3) For the purposes of these Regulations, a notice of cancellation is a notice in writing or in another durable medium available and accessible to the supplier (or to the other person to whom it is given) which, however expressed, indicates the intention of the consumer to cancel the contract. (4) A notice of cancellation given under this regulation by a consumer to a supplier or other person is to be treated as having been properly given if the consumer— (a)leaves it at the address last known to the consumer and addressed to the supplier or other person by name (in which case it is to be taken to have been given on the day on which it was left); (b)sends it by post to the address last known to the consumer and addressed to the supplier or other person by name (in which case, it is to be taken to have been given on the day on which it was posted); (c)sends it by facsimile to the business facsimile number last known to the consumer (in which case it is to be taken to have been given on the day on which it is sent); or (d)sends it by electronic mail, to the business electronic mail address last known to the consumer (in which case it is to be taken to have been given on the day on which it is sent). (5) Where a consumer gives a notice in accordance with paragraph (4)(a) or (b) to a supplier who is a body corporate or a partnership, the notice is to be treated as having been properly given if— (a)in the case of a body corporate, it is left at the address of, or sent to, the secretary or clerk of that body; or (b)in the case of a partnership, it is left with or sent to a partner or a person having control or management of the partnership business. Exceptions to the right to cancel 13.—(1) Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts— (a)for the supply of services if the supplier has complied with regulation 8(3) and performance of the contract has begun with the consumer’s agreement before the end of the cancellation period applicable under regulation 12; Written and additional information 8.—(1) Subject to regulation 9, the supplier shall provide to the consumer in writing, or in another durable medium which is available and accessible to the consumer, the information referred to in paragraph (2), either— (a)prior to the conclusion of the contract, or (b)thereafter, in good time and in any event— (i)during the performance of the contract, in the case of services; and (ii)at the latest at the time of delivery where goods not for delivery to third parties are concerned. (2) The information required to be provided by paragraph (1) is— (a)the information set out in paragraphs (i) to (vi) of Regulation 7(1)(a); (b)information about the conditions and procedures for exercising the right to cancel under regulation 10, including— (i)where a term of the contract requires (or the supplier intends that it will require) that the consumer shall return the goods to the supplier in the event of cancellation, notification of that requirement; and (ii)information as to whether the consumer or the supplier would be responsible under these Regulations for the cost of returning any goods to the supplier, or the cost of his recovering them, if the consumer cancels the contract under regulation 10; (c)the geographical address of the place of business of the supplier to which the consumer may address any complaints; (d)information about any after-sales services and guarantees; and (e)the conditions for exercising any contractual right to cancel the contract, where the contract is of an unspecified duration or a duration exceeding one year. (3) Subject to regulation 9, prior to the conclusion of a contract for the supply of services, the supplier shall inform the consumer in writing or in another durable medium which is available and accessible to the consumer that, unless the parties agree otherwise, he will not be able to cancel the contract under regulation 10 once the performance of the services has begun with his agreement.

In the event a discretional cancellation is issued by bluebadgeuk.org and the application has been processed (please refer to section 11.4) an administrative fee of £9.00 (inclusive of merchants fees) will be applicable.



Terms & Conditions
Privacy Policy
Refund Policy